How do I make changes to the availability shown when someone clicks my Book Online Button?

To ensure that patients see accurate availability when booking appointments via your “Book Online” button on HCH247.ng, you can update your availability settings directly in your provider account. Follow these steps:

1. Log in to Your HCH247.ng Provider Account #

• Navigate to the HCH247.ng provider portal.
• Log in using your credentials.

2. Go to Your Availability Settings #

• Once logged in, locate the Schedule or Availability tab in the dashboard.
• Click on this tab to access your calendar and scheduling options.

3. Update Your Availability #

• Add Available Time Slots:
  • Select the days and times you are available for appointments.
  • Specify appointment types (e.g., in-person, video visit) and durations for each slot.
• Remove Unavailable Slots:
  • Delete or block off time slots when you are not available due to holidays, personal commitments, or other reasons.
• Recurring Availability:
  • Set recurring availability for specific days and times if your schedule is consistent weekly.
• Special Adjustments:
  • Add special hours or exceptions for busy periods, events, or holidays.

4. Save Your Changes #

• After updating your availability, click Save or Publish to apply the changes.

5. Test the Updated Availability #

• Visit your “Book Online” button on your website.
• Click through as if you were a patient to confirm that the updated availability is reflected accurately.

6. Notify Patients (Optional) #

• If there are significant changes to your availability, consider notifying existing patients via email or SMS to avoid confusion.

7. Contact HCH247.ng Support (If Necessary) #

• If you encounter issues with updating your availability, contact HCH247.ng support for assistance.
• They can help ensure your settings are correctly reflected on the “Book Online” button.

Best Practices for Availability Management #

• Stay Consistent: Regularly review and update your availability to avoid patient frustration.
• Block Off Downtime: Use the system to block off times for breaks, meetings, or personal events.
• Plan Ahead: Update your schedule in advance to reflect upcoming holidays or busy periods.
• Offer Variety: Include a mix of morning, afternoon, and evening slots to accommodate different patient preferences.

By keeping your availability accurate and up-to-date, you improve the patient experience and reduce the likelihood of scheduling conflicts.